AIO Games upholds a Fair Play practice in the games provided as we believe in Transparency in our services and trust and responsibility towards our Users. Further, this Policy defines the approach that our team will take when fair play violations are observed in the platform. For the purpose of this policy, Fair Play Violations will mean any form of fraudulent or illegal activity adopted by the users for playing on our platform including but not limited to collusion, money laundering, cheating, manipulation etc. The Fair Play Policy covers the below stated aspects to lookout for the spirit of competition and skill as the players take on each other at the table.
Revealing personal details such as email address, postal address, contact numbers, etc. or by any means revealing your identity through selection of Username is stringently forbidden. We store all the information in a secure environment and is not shared with any untrusted third party.
We work with trusted third-party payment gateways with secure authentication to ensure safety and security of all financial transactions. We use the best data security tools. Our systems are regularly tested using automated and manual processes for security not just by AIO Games but by external security experts also. To avoid fraudulent withdrawals, we have additional OTP verification. For any problems detected or reported, prompt response is given.
In the event User spending reaches a certain cap, we alert users and ask them to play responsibly. Users are told to take an optional break when their game sessions are long. AIO Games mandates the user to take a non-negotiable break when the session reaches a certain duration. The user will not use the app in this situation.
AIO Games reserves the right to update or modify the Policy without any intimation.
Players might report any rude or mean behavior by any other player right away to us our 24x7 Customer Support at firstname.lastname@example.org